Covid-19 Updates

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COVID-19 Updates

 

We thank everyone for your ongoing support. Over the last few months, Rumba Tours has been busy hosting private entertainment packages for the local community, bringing DJ sets, quarantine games and, most importantly, positivity to the people of Miami.

 

Behind the scenes, we’ve also been working on new booking policies and safety procedures so we can get back to hosting our amazing party bus tours. The welfare of our staff and customers will also be a top priority, so moving forward we are now operating with restrictions.

 

New cancellation policy:

Tours booked after June 2020:

If you would like to cancel your tour for any reason, we will provide a full refund if you have purchased the non-refundable “Travel Insurance” with us at time of purchase. If you do not want to buy the insurance but still want to cancel, you will be issued with a voucher valid for one year from the date of cancellation.

 

Tours booked before June 2020:  

If your booking was confirmed before June 1st and you would like to cancel, please submit a cancellation form. This will give you the option of a refund or a voucher that does not expire. Due to the high number of refunds, our 3rd party booking company is limiting the number of refunds per day. Refunds may take up to 90 days or more to be processed.

 

We apologize for the inconvenience that you are having during this difficult time. But as always, we are working to get cancellations sorted as soon as possible.

 

New safety precautions

Nobody wants to start touring again as much as us, but safety is our top priority. Some of the preventive measures we have in place, include:

 

  • Having all of our vehicles professionally cleaned and decontaminated by Clean App

 

  • Staff will conduct a thorough cleaning of the vehicle interiors surfaces with Clorox or bleach-based disinfectant wipes after each ride

 

  • Staff have been advised to limit all physical contact between staff and clients when possible

 

  • Staff will be wearing masks

 

  • Social distancing will be enforced

 

  • Every bus will run at 50% capacity (15 Passengers Max)

 

  • Digital tipping available to limit the handling of cash

 

  • Digital brochures & business cards will be in use

 

 

 

We thank you in advance for your understanding and cooperation and hope to see you all very soon. 

 

The Rumba Tour Team